Communication Skills: Conflict Resolution is a 26-minute online course that teaches employees practical techniques for identifying, managing, and resolving workplace conflicts through effective communication. It is designed for employees at all levels, supervisors, and HR professionals who manage interpersonal dynamics in the workplace, and includes a downloadable certificate of completion.
Unresolved workplace conflict costs U.S. employers an estimated $359 billion annually in lost productivity, according to research from CPP Inc. (publishers of the Myers-Briggs assessment). The average employee spends approximately 2.8 hours per week dealing with conflict, and managers spend up to 25% of their time addressing interpersonal disputes. Beyond productivity losses, chronic unresolved conflict contributes to higher turnover, increased absenteeism, and elevated risk of workplace harassment and violence complaints. The EEOC received over 88,000 charges of discrimination in FY 2024, many of which originated as interpersonal workplace conflicts that escalated due to inadequate intervention.
This course prepares your employees to recognize the early signs of workplace conflict and respond with proven communication techniques before disputes escalate. Your team will learn de-escalation strategies, active listening methods, and structured approaches to finding mutually acceptable resolutions. The training covers the most common sources of workplace conflict - including role ambiguity, resource competition, and communication breakdowns - and provides practical frameworks your employees can apply immediately to improve team dynamics and reduce friction.
While no federal standard mandates conflict resolution training specifically, unresolved workplace conflict creates significant legal exposure for employers. The OSHA General Duty Clause requires employers to maintain a workplace free from recognized hazards, and the agency has cited employers where chronic conflict contributed to workplace violence incidents. Title VII of the Civil Rights Act and other anti-discrimination statutes enforced by the EEOC hold employers liable for hostile work environments that may originate as interpersonal conflicts. The EEOC received 88,531 new charges of discrimination in FY 2024 and secured nearly $700 million for victims. Many of these complaints began as workplace disputes that escalated due to inadequate management response. Proactive conflict resolution training helps employers demonstrate good faith efforts to prevent and address workplace hostility, which can mitigate liability in discrimination and harassment claims.
| Team Size | Price per Person |
|---|---|
| 1 - 9 | $29.95 |
| 10 - 24 | $23.95 |
| 25 - 49 | $21.55 |
| 50 - 99 | $17.50 |
This course is available in English, Spanish, and Multi-Language CC at no additional charge.
Certificate of completion included. Downloadable upon passing the final assessment.