Workplace Dynamics: Active Listening is a 26-minute online course that teaches employees how to listen with intention, comprehend information accurately, and respond thoughtfully in workplace conversations. It is designed for employees at all levels, supervisors, and managers who need to strengthen communication and collaboration across their teams, and includes a downloadable certificate of completion.
Poor communication is behind the majority of workplace failures, and the root cause is almost always poor listening. Research indicates that up to 70% of workplace mistakes can be traced to communication breakdowns, and 65% of employees report feeling misunderstood due to poor listening habits among colleagues and managers. The World Economic Forum has identified active listening as one of the top 10 skills critical for career success by 2030, yet it remains one of the least formally trained competencies in most organizations. For employers, the cost shows up in repeated errors, unresolved conflicts, missed customer expectations, and preventable turnover driven by employees who feel unheard.
This course trains your employees to listen with purpose rather than simply waiting for their turn to talk. Your team will learn the core techniques of active listening - including attentive body language, withholding judgment, reflecting and clarifying what they hear, and summarizing key points before responding. The course covers how active listening improves collaboration, reduces errors, strengthens customer relationships, and builds the kind of trust within teams that drives higher engagement and lower turnover.
While no federal standard mandates active listening training specifically, poor communication is a contributing factor in workplace incidents, compliance failures, and employee relations disputes that carry significant legal and financial consequences. OSHA investigations frequently cite breakdowns in communication as contributing factors in workplace injuries and fatalities. In the healthcare industry alone, research shows that inadequate listening contributes to 63% of communication failures that affect patient outcomes. Beyond safety, Gallup's 2025 data shows that only 28% of employees feel their opinions count at work, directly correlating with disengagement that costs U.S. employers an estimated $2 trillion annually. For employers with 25 to 500 employees, training your workforce in active listening is a practical investment that reduces errors, strengthens team cohesion, and improves the employee experience across every department.
| Team Size | Price per Person |
|---|---|
| 1 - 9 | $29.95 |
| 10 - 24 | $23.95 |
| 25 - 49 | $21.55 |
| 50 - 99 | $17.50 |
Certificate of completion included. Downloadable upon passing the final assessment.