Understanding People: A Supervisor's Perspective is a 23-minute online course that provides supervisors and managers with an overview of human behavior, interpersonal dynamics, and the psychology of effective workplace relationships. It is designed for new and experienced supervisors who need to understand how management-employee relationships affect productivity, morale, and safety and includes a downloadable certificate of completion.
Gallup research consistently shows that managers account for at least 70% of the variance in employee engagement, and disengaged employees cost U.S. businesses an estimated $450 to $550 billion per year in lost productivity. The relationship between a supervisor and their team is the single most influential factor in whether employees stay, perform, and follow safety procedures. Yet many supervisors are promoted based on technical skills rather than people management ability, leaving them unprepared for the interpersonal demands of leadership.
This course gives your supervisors a practical foundation in the psychology of workplace relationships, covering how people respond to different management styles, what motivates employees beyond compensation, how to recognize the warning signs of disengagement, and how to build trust through consistent and fair leadership. The training connects these behavioral principles directly to operational outcomes including safety compliance, retention, and team performance.
While no federal regulation mandates supervisory leadership or interpersonal skills training, OSHA's enforcement framework places significant responsibility on supervisors for maintaining workplace safety. Under the General Duty Clause (Section 5(a)(1)), employers must provide a workplace free from recognized hazards, and supervisors are the front-line enforcers of this obligation. Studies published by the National Safety Council and the American Society of Safety Professionals consistently link supervisory engagement and communication quality to lower incident rates. Beyond safety, the EEOC has cited poor supervisory relationships as contributing factors in harassment and discrimination claims. Investing in supervisory skills training reduces legal exposure, improves safety outcomes, and addresses one of the leading drivers of employee turnover.
| Team Size | Price per Person |
|---|---|
| 1 - 9 | $24.95 |
| 10 - 24 | $19.95 |
| 25 - 49 | $17.95 |
| 50 - 99 | $17.50 |
Certificate of completion included. Downloadable upon passing the final assessment.