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Home›Courses›Safety Training›Quality Management: Assurance and Control

Quality Management: Assurance and Control

25 minutesEN / ES / MLCCSafety TrainingNo specific regulatory mandate - best practice for quality management systems (ISO 9001)
Quick Answer

Quality Management: Assurance and Control is a 25-minute online course that trains employees on quality assurance principles, quality control processes, and continuous improvement methodologies used across manufacturing, service, and healthcare industries. It is designed for team leads, supervisors, and employees involved in production, service delivery, or quality oversight and includes a downloadable certificate of completion.

Course Overview

Quality failures cost U.S. businesses an estimated 15-20% of their total revenue according to industry research on the cost of poor quality. Beyond financial impact, quality breakdowns in regulated industries can trigger product recalls, regulatory enforcement actions, and liability claims. ISO 9001 remains the global benchmark for quality management systems, and many government contracts, healthcare organizations, and manufacturing supply chains require compliance with recognized quality standards as a condition of doing business.

This course trains your employees on the fundamentals of quality management including the distinction between quality assurance and quality control, root cause analysis techniques, process documentation standards, and continuous improvement principles. Your team will learn how to identify quality defects, implement corrective actions, and contribute to a quality culture that reduces waste, improves customer satisfaction, and supports regulatory compliance.

What You'll Learn

  • Fundamentals of quality management systems including ISO 9001 principles
  • Distinction between quality assurance (process-focused) and quality control (product-focused)
  • Root cause analysis and corrective action procedures
  • Process documentation and standard operating procedure development
  • Continuous improvement methodologies including Plan-Do-Check-Act (PDCA)
  • Customer satisfaction measurement and feedback integration
  • Cost of quality - prevention, appraisal, and failure costs

Who Needs This Training

  • Production line workers and manufacturing employees responsible for product quality
  • Team leads and supervisors overseeing quality-critical processes
  • Service delivery employees whose work affects customer experience and satisfaction
  • Quality inspectors and auditors who evaluate process and product compliance
  • New hires at organizations with ISO 9001 or similar quality management systems
  • Managers building quality awareness across their departments

Regulatory Background

While no single federal regulation mandates quality management training across all industries, quality management systems are required or strongly incentivized in many sectors. FDA 21 CFR Part 820 requires quality management systems for medical device manufacturers. FAA regulations require quality systems for aerospace suppliers. Department of Defense contracts often require AS9100 compliance. ISO 9001 certification - while voluntary - is a prerequisite for many supply chain relationships and government contracts. Industry research consistently estimates the cost of poor quality at 15-20% of total revenue, which for a mid-size manufacturer generating $50 million annually represents $7.5 to $10 million in preventable losses. Beyond formal requirements, employers face product liability exposure under state tort law when quality failures cause injury or property damage. Training employees on quality management principles reduces defect rates, strengthens regulatory compliance, and demonstrates due diligence in product and service quality.

Frequently Asked Questions

Quality assurance (QA) is process-focused - it involves the systematic activities and procedures designed to prevent defects before they occur. Quality control (QC) is product-focused - it involves inspecting and testing outputs to identify defects after production. QA asks whether the process is being followed correctly. QC asks whether the product meets specifications. Both are necessary components of a complete quality management system.
There is no single federal regulation requiring quality management training across all industries. However, specific sectors have mandatory requirements. FDA 21 CFR Part 820 requires quality system training for medical device manufacturers. OSHA's Process Safety Management standard (29 CFR 1910.119) requires quality assurance for certain equipment in chemical facilities. Many government contracts and supply chain agreements require ISO 9001 or equivalent quality system compliance, which includes employee training requirements.
Quality management training reduces defect rates, which directly lowers warranty claims, product returns, and rework costs. It also strengthens regulatory compliance in industries with mandatory quality requirements. From a liability perspective, documented quality training demonstrates due diligence if products or services are later challenged in legal proceedings. Industry estimates suggest the cost of poor quality ranges from 15-20% of total revenue, making quality training a measurable cost reduction strategy.
PDCA is a four-step continuous improvement framework. Plan - identify the problem and develop a solution. Do - implement the solution on a small scale. Check - measure and evaluate the results. Act - standardize the successful solution or revise the approach and repeat the cycle. PDCA is a foundational methodology in ISO 9001 quality management systems and is used in manufacturing, healthcare, and service industries to drive incremental quality improvements.
Everyone whose work affects product or service quality should receive training appropriate to their role. This includes production workers, quality inspectors, team leads, supervisors, and managers. ISO 9001 Section 7.2 requires organizations to ensure that all persons doing work under their control are competent based on appropriate education, training, or experience. The depth of training should match the employee's impact on quality outcomes.

Related Courses

Employers integrating quality management into their broader training programs often pair this with Leadership Development: New Supervisor to equip team leads with the management skills that support quality-focused operations. For safety-specific quality requirements, Workplace Safety: Injury and Illness Prevention covers the systematic hazard identification and control processes that parallel quality management principles.

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$24.95
per person
Volume Pricing
Team Size Price per Person
1 - 9$24.95
10 - 24$19.95
25 - 49$17.95
50 - 99$17.50
Subtotal $24.95
Language

This course is available in English, Spanish, and Multi-Language CC at no additional charge.

Certificate of completion included. Downloadable upon passing the final assessment.

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$24.95
per person