Leadership Development: New Supervisor is a 22-minute online course that prepares newly promoted supervisors and team leads with foundational management skills including communication, delegation, conflict resolution, and performance coaching. It is designed for employees transitioning into their first supervisory role and includes a downloadable certificate of completion.
Promoting a strong individual contributor into a supervisory role without training is one of the most common - and costly - management mistakes. Research from Gallup consistently shows that managers account for at least 70% of the variance in employee engagement, yet most new supervisors receive little or no formal training before taking on direct reports. Poor supervision drives turnover, reduces productivity, and increases the likelihood of workplace complaints, HR investigations, and legal exposure for the employer.
This course prepares your newly promoted supervisors to lead effectively from day one. Your new managers will learn practical communication techniques for giving direction and feedback, delegation strategies that build team capability, approaches to resolving workplace conflicts before they escalate, and methods for coaching employee performance. The training addresses the mindset shift from peer to supervisor and provides actionable frameworks your team leads can apply immediately.
While no federal standard mandates leadership or supervisor training specifically, the business case for training new managers is well documented. Employers face direct legal exposure when untrained supervisors mishandle employee complaints, discipline, or accommodation requests, potentially triggering Title VII, ADA, or FMLA violations. The EEOC and state agencies regularly cite supervisor conduct as a factor in discrimination and harassment findings. Poor management is also the leading driver of voluntary turnover, with the Society for Human Resource Management estimating replacement costs between 50% and 200% of an employee's annual salary. Investing in supervisor training reduces complaint volume, improves retention, and creates documentation that demonstrates the employer's good-faith commitment to lawful workplace management.
| Team Size | Price per Person |
|---|---|
| 1 - 9 | $24.95 |
| 10 - 24 | $19.95 |
| 25 - 49 | $17.95 |
| 50 - 99 | $17.50 |
This course is available in English, Spanish, and Multi-Language CC at no additional charge.
Certificate of completion included. Downloadable upon passing the final assessment.